To survive in today's highly competitive business environment, leaders in healthcare must have a sound strategy in place for enhancing three key business imperatives -- employee engagement, quality care, and patient loyalty.  This seminar will equip you with the motivation, know-how, and action steps to raise the bar within your organization, and create and sustain a culture of service excellence.

Participants Attending this Workshop Will...

Identify common gaps that may be impeding the achievement of excellence in quality-care

Develop sound strategy for overcoming obstacles and closing gaps

Gain perspective of their role in creating and sustaining a culture of service excellence

Learn best practices for implementing a sound strategy

Increase credibility by adding value to their organization

What We Will Cover

The Three Dangers that Impede Excellence in Patient-Centered Care

The Roadmap for Driving Excellence in Patient-Centered Care

The Six Principles of Service Excellence

The Role of Leadership in Inspiring & Engaging Employees

Best Practices for Implementing What You Have Learned

Who Should Attend

Senior Executives, Directors, and Mid-Managers who are accountable for implementing and reinforcing practices that promote enhanced patient loyalty, employee engagement, and quality care.

Customer Reviews

"This is one of the best leadership sessions I have every attended. It was definitely worth my time, I left with a multitude of best practices that I cannot wait to implemnt."  -- Johnny Williams, MCC Healthcare

Space is Limited

This workshop will fill quickly,  so register today and qualify for our group or early bird discounts.  With our money back guarantee, if you are not satisfied with the session, we will refund your registration fee 100%.